Impersonate as System Administrator. Known synonyms are applied. Virtual Agent Improve the self-service experience with conversational guidance using a chatbot. Highlight list fields not working when "Wrap List Text" is enabled in Workspace settings Steps to Reproduce Navigate to Workspace Experience > Administration > Highlighted Values and click New. Agent workspace - When record from database view is opened in Agent workspace, URL points to Task Table instead of actual table so changes are not saving as expected. Offering full context, analytics, and AI-assisted recommendations, the Agent Workspace incorporates seamless chatbot handoff, simple navigation, automatic conversation logging, and more. As the documentation notes: "When you open a record, Agent Customer Service Management Configurable Workspace. When configuring your Agent Workspace environment, Agent Assist will not be enabled for a majority of tables. Service Portal. Typically users will see a blank white page for 20 to 30 seconds before the workspace finally loads. IntegrationHub. Partner Grow your business with promotions, news, and marketing tools for partners. SLA info loading endlessly in Agent Workspace for certain users on an incident record. ServiceNow Store. ServiceNow has long had a Service Desk Call plugin that in some ways is the spiritual predecessor to Interaction Management. Unable to edit the form on Agent workspace - Support and Troubleshooting >Create or modify the availability states that agents use to indicate whether they can receive work or are offline or away. That's why curious to know how other customers are embracing it. Also configure pages that open from the Analytics Center. Click the Submit button. Agent Workspace became available with New York release, but configuration options were very limited at that time. Known synonyms are applied. There is no constructor for the. Drag and drop the PA indicators or containers. . Select UI Action in the middle pane as the file type then click the Create button. If we have a custom agent workspace configured, The Compose Email form is not rendered exactly same as that of the OOB agent workspace. The Activity Stream in the Agent Workspace does not show up. Select UI Action in the middle pane as the file type then click the Create button. Documentation Find detailed information about ServiceNow products, apps, features, and releases. Read Data Sheet Try Mobile App Benefits of Mobile. Open Agent Workspace. IT Operations Management. Configure Agent Chat to enable customers to ask questions and receive information by chatting with a live agent. The most relevant topics (based on weighting and matching to search terms) are listed first in search results. Dig deeper into Dynamic Translation. Drag a column handle (. Release or Environment. Management Provide instant access to relevant knowledge for patients, consumers and agents. Special characters like underscores (_) are removed. Skip to page content. All Workspace enable agents to find issues, solve them, and communicate the solutions to requesters. Review these sections on configuring Agent Chat features. The User-Agent string was set to ServiceNow/1. Modernize with RPA and integrate modern tools enterprise-wide to increase output and business results. Basically acl's Loading. App Engine Studio creates a Workspace that is edited from the Workspace. Skip to page content. Resolve issues fast with chatbots that understand simple, human language. Explore the Agent Workspace Home Tab. Utah is built to help organizations future‑proof their businesses and drive outcomes faster in the face of. The landing page provides an overview of outages, service announcements. Navigate to All > Workspace Experience > Administration > All Workspaces. When trying to access Agent Workspace home link, It is directed to blank page and not showing data. Close the Agent Workspace browser tab. Skip to page content. Integrating ServiceNow with Microsoft Teams - Product Documentation: Tokyo - Now Support Portal. Click the PREVIEW link on a Workspace's card in the section to open the Workspace. Name of the table that contains the record to open. This app shell focus' on workspace experiences for agents to view and resolve multiple records at the same time. If you're a portfolio manager or service owner, you can manage and monitor portfolios and services in one integrated and graphically intuitive user interface. Hardware Asset Manager Workspace. 2. The Workspace application aims to give quick access to agents, answer. Need to Hide Workspace Tab in the Unified Navigation in Next Experince - Support and. Partner Grow your business with promotions, news, and marketing tools for partners. The update adds gen AI capabilities. Dispatcher Workspace; Dynamic Scheduling; Schedule Optimization; Inventory Management;. Explore the Open PI Incidents component. Organizations face mounting pressure to streamline their processes and improve productivity and performance, often with tighter budgets and fewer resources. Loading. The Agent Workspace for HR Case Management application is a new re-factored workspace for HR agents. ServiceNow provides client-side JavaScript APIs allowing all of you to control aspects of how ServiceNow is displayed and functions within the web browser. Instructions. After the initial slow loading,Dispatcher Workspace brings new speed and efficiency to field service management. The agent has to navigate to the workspace and open the inbox. The most relevant topics (based on weighting and matching to search terms) are listed first in search results. The landing page provides an overview of outages, service announcements. In this blogpost, we. Cloud Operations Workspace. button. About. However we can delete it from sys_aw_my_list table. Documentation Find detailed information about ServiceNow products, apps, features, and releases. >. Any. Agent Workspace can not preview excel, word , ppt files, it throws errors "The file type is currently not supported" - Support and Troubleshooting Knowledge Base Support and Troubleshooting (Knowledge Base) Agent Workspace not showing Activities section - Support and Troubleshooting - Now Support Portal. With Service Operations Workspace, you can effectively manage interactions, incidents, requests, and walkup appointments. The client scripts needs to modified so that they work the same way in native UI The Dialog Acts enhancement is enabled for all topics available in ServiceNow® Virtual Agent and Virtual Machine applications. Mega Guru. Landing page Introduced in New York is the idea of a landing page for the. list, locate a record with a column to open the record in a new tab. You will choose which app shell your experience will use when creating the experience, but an experience can only have a single app shell. Skip to page content. 0. Skip to page content. ServiceNow is rolling out another wave of generative AI additions to facilitate workflow management on its Now Platform. Activation information. Automate and connect anything to ServiceNow. How search works: Punctuation and capital letters are ignored. listIn this exercise, you will explore the baseline ITSM Agent Workspace to familiarize yourself with Agent Workspace and its capabilities. CreateThis quick tutorials should explain how to add a new declarative action (DA) to your workspace action bar that opens a page in a new tab. Put a condition like below in line number 2 in script section. Sign in for. Impact Drive a faster ROI and amplify your expertise with ServiceNow Impact. The San Diego release is no longer supported. 02-23-2023 03:53 AM. To configure the visibility of the particular workspace in the Workspaces menu in Unified NavigationCitrix integration with ServiceNow Virtual Agent is now available to entitled ServiceNow and Citrix customers, including those with Citrix Virtual Apps and Desktops service Premium and Citrix Workspace Premium. Navigate to cases >> All from lists and open any case by clicking Command+Click 3. Discover Solution Watch Video. Transform the impact, speed and delivery of IT. Agent Workspace loads slowly the first time a user tries to access it. Drag and drop the PA indicators or containers. Click the PREVIEW link on a Workspace's card in the section to open the Workspace. HTTP Effect is used to request items from the kb_knowledge table using Table APIs and Now Design System components to make it look attractive. “With ServiceNow HRSD, employees could submit their COVID-19 questions in one place and have them addressed quickly. This reference lists available classes and methods along with parameters, descriptions, and examples to make controlling the end user experience easier. Impact Accelerate ROI and amplify your expertise. FEATURED PRODUCTS. Go to agent. Improve your ITSM agent experience and manage your IT fulfillment volume more efficiently using ITSM Agent Workspace. snc. Introduction. How to toggle off sidebar in Agent Workspace - Support and Troubleshooting > Knowledge Base >. This is a mandatory role to view global templates on the workspace. Steps to Reproduce Navigate to yourAs a Routing Agent, use the Universal Request in Agent Workspaces to view, create, edit and resolve universal requests. It is achieved using an information enriched view of an issue in one interface with relevant suggestions based on Machine learning concepts like Agent Assist, Agent Intelligence, and Predictive. Figure 2: Initiate TeamViewer Unattended Connection with one click from. openRecord (String table, String sysId, Object params) Opens a specified record, such as a form, in a subtab within. Special characters like underscores (_) are removed. ServiceNow supports the following workspaces: Agent Workspace for Configuration Management Database (CMDB) Agent Workspace for CMDB provides an easy-to-navigate interface. This is in-line with ServiceNow's focus on continually improving HR Agent Workspace as a human-focused experience catered toward HR agents. Predictive Intelligence is available with the Now Platform ®. Not able to see templates in Agent Workspace - Support and Troubleshooting - Now Support Portal. Here are some of the key features:Landing page - Get started with the landing page that is tailored for your Service Desk agents and Level 2/3 analysts. Agent Chat for Agent Workspace is set up as per the below document and KB Workspace Agent Chat How to set up and use Agent Chat in Agent Workspace with Advanced Work Assignment (AWA) Steps To Reproduce:The behavior is not a bug but it is as per the design of Agent workspace. About. Playbooks provide step-by-step guidance for resolving processes and enable agents to easily manage the lifecycle of cases by guiding them through. Set the refresh rate interval for the reports or indicators. Transform manual tasks and mundane work into digital workflows. Use automation and digital workflows to feed critical asset data to the business. On the What type of experience do you want to add to your app? screen, select the type of Experience to add. Activate the display of the estimated wait time for live chat support (transfer from the virtual agent to a live agent). ServiceNow's recommendation is that any new workspaces are created using a Configurable Workspace as it begins to deprecate Agent Workspace ahead of March 2024. The template_editor_global is required to show global templates on the Agent Workspace. Skip to page content. Service Operations Workspace. Keep employees productive and happy by ensuring they can easily contact support to track and fix issues with ServiceNow Incident Management. Step 1: Create a new page that then will get opened in a new tab, if you press the button. As a result, it helps equip organizations to:. How search works: Punctuation and capital letters are ignored. Ask questions, give advice, and connect with fellow ServiceNow professionals. STR: Go to HR Agent Workspace Open HR Case, and click set Reminder (three dots next to close Loading. Start your ServiceNow journey by joining us the 2nd Wednesday of each month for an introduction to ServiceNow resources. Loading. (Paris - AWS Connect) Now on. Deliver workflows that connect people, functions, and systems with the platform of platforms for digital business. Cause. Chat from service portal using Virtual Agent. How to get AI Search. We would like to show you a description here but the site won’t allow us. In Agent Workspace, there is a way to have the Sidebar toggled off by default every time a new record is opened. Skip to page content. g. Encountering a problem with a User Interface (UI) Policy that has the Run Script feature enabled, which is designed to display or conceal Annotations on Workspace. About this task. Modernize with RPA and integrate modern tools enterprise-wide to increase output and business results. Workspace is a Now Platform feature that is active by default. If you want to change the view of the incident workspace form. Annual Full Pay Range: $71,000 - $160,000 (will be prorated if the appointment percentage is less than 100%) Hourly Equivalent: $34. For example, if a work item requires the language skillIf you're already using Agent Workspace, SOW should be a fairly easy change. This will add a new Landing page with a report. Field Service Management Dispatcher Workspace. Select a field to include in the list. Skip to page content. This is also reproducible in Agent Workspace. Obtén respuestas a las preguntas y descubre cómo ServiceNow puede ayudarte a transformar la empresa con flujos de trabajo digitales modernos. Virtual agent : Also referred to as “chatbot” or “virtual assistant,” virtual agents interface with the customer to quickly get them what they need. How to toggle off sidebar in Agent Workspace - Support and Troubleshooting - Now Support Portal. login any OOB instance with Paris or any other versions 2. For example - after adding ribbon for incident, the timeline ribbon was stuck on loading whenYou can manage the life cycle of task records such as incidents, requests, and walk-ups in IT Service Management workflows. If not please check the global field for each template. Impact Accelerate ROI and amplify your expertise. Manage business services, importance and impact tolerance, scenario analysis and self-attestation. Increase productivity Solve issues faster with everything you need in one place. Read Press Release NEWS Partnership with Aston Martin Formula One® Team Learn how operations will be streamlined through the ServiceNow intelligent platform. The Dialog Acts enhancement is enabled for all topics available in ServiceNow® Virtual Agent and Virtual Machine applications. >. There might be a need to display more than 5 if a service channel record has more thanDynamic Translation not working/visible in agent workspace: Log in to the instance. Navigate to agent workspace that has a custom record. The most relevant topics (based on weighting and matching to search terms) are listed first in search results. Modernize with RPA and integrate modern tools enterprise-wide to increase output and business results. NOTE: If your PDI automatically opens App Engine Studio, you need to change the user role used to access the PDI. Special characters like underscores (_) are removed. The client scripts needs to modified so that they work the same way in native UI. Take action easily with the latest data at your fingertips. Navigate to All> UI Builder/UI Builder for Agent Workspace for HR case Management: 2. The page updates to show the list with the selected column. Manage normal and on-call shifts from one place. Documentation Find detailed info about ServiceNow products, apps, features, and releases. Select an authentication method to sign in and enter your ServiceNow Instance Host and API URI. We would like to show you a description here but the site won’t allow us. Platform UI AgentLogin here. Another Step Forward for Citrix Workspace. One type of experience is a Workspace, which is a dashboard to interact with application data. Analyze capacity and gain a real-time view into space utilization and workplace services. Dig deeper into Dispatcher Workspace. Agents have ongoing visibility into the status of issues assigned to middle and back-office teams for resolution. In the Happening Now section, note how many incidents are open P1 incidents. glide. Navigate to list: "Trending Case Topics Last 1 week. . Service representatives can use the CSM Agent Workspace to interact with customers, reply to inquiries, and resolve issues. Impersonate as System Administrator. Designed with customer service staff in mind, the CSM Agent Workspace helps an agent quickly resolve issues with automated. The issue impacts users that have updated their Chrome or Edge browser to Version 89. Easily discover, install, and configure ServiceNow solutions with ServiceNow’s Admin Center. Agent Workspace for CSM makes it easy for agents to efficiently manage multiple cases, accounts, customers, and consumers. How search works: Punctuation and capital letters are ignored. Key Features of . ServiceNow UI Builder creates workspaces with a single builder. Please check with your Citrix sales or channel partner for more information. Improve agent efficiency with a single workspace built to facilitate resolutions. Predict issues, prevent impact, and automate resolution with AIOps. . . Agent Workspace is a configurable service desk application that provides an integrated and intuitive user experience enabling tier 1 agents to be more efficient. Developer Build, test, and deploy applications Documentation Find detailed information about ServiceNow products, apps, features, and releases. Skip to page content. Documentation Find detailed information about ServiceNow products, apps, features, and releases. Factors. With Service Operations Workspace, you can effectively manage interactions, incidents, requests, and walkup appointments. In Agent work space, Post agent accepts the chat the active chat window is not showing previous chat and even though when end user sends any chat to the agent, the chat windows still remains empty. Incidents > All 4. The Activity Stream in the Agent Workspace does not show up. Figure 2: Initiate TeamViewer Unattended Connection with one click from. g. Predict issues, prevent impact and automate resolution with AIOps. In the Filter… field, enter the text UI OR select Server Development from the categories in the left-hand pane. Track reported issues, service requests, and maintenance plans. Get Started. Activate the display of the estimated wait time for live chat support (transfer from the virtual agent to a live agent). dialog opens. openRecord (String table, String sysId, Object params) Opens a specified record, such as a form, in a subtab within. Get clear visibility into context and impact, before services impact. Known synonyms are applied. ServiceNow has announced that support for Agent Workspace will end with the Washington D. SANTA CLARA, Calif. Click Manager Workspace. The Agent Workspace for HR Case Management application is a new re-factored workspace for HR agents. Navigate to All > Workspace Experience > Administration > All Workspaces. Quebec. Agent Workspace can not preview excel, word , ppt files, it throws errors "The file type is currently not supported" - Support and Troubleshooting Knowledge Base Support and Troubleshooting (Knowledge Base)In Agent Workspace, When a record is opened from Reference field of related record, Compose/Activities Section is not visible. Follow the instructions in this topic to migrate from CSM Agent Workspace to CSM Configurable Workspace. Texts typed in Work notes or Comments gets disappeared first time when switching between browser tabs from Agent Workspace Steps to Reproduce 1. Multiple tabs allows agents to efficiently manage several cases at once. The component can be placed in the Workspace form using the Contextual side panel, the value from the short description field wil be used as the search term. Monitor case status and completions in a central workspace. From the filter navigator, navigate to sys_aw_list. Need to Hide Workspace Tab in the Unified Navigation in Next Experince - Support and. Pre-Tokyo releases had a different default User-Agent string: jakarta commons-article covers some basic troubleshooting steps to determine why chats are not being routed to agents in Agent Workspace Chat via Advanced Work Assignment. Control the display of agent names and avatars in the chat window. In Agent Workspace chat, when using the "Transfer to Queue" quick action, currently it only displays 5 active queues. Partner Grow your business with promotions, news, and marketing tools. Login here. On platform UI when an Incident is set to On Hold - Awaiting Caller, the Additional Comments field becomes mandatory and the Post button is hidden. Virtual Agent . Key features Landing page Tailored landing page for your Service Desk agents. Navigate to your ServiceNow instance’s “Agent Workspace” application and create a new workspace record. Set up HR Service Delivery Agent Workspace so that your agents can engage with your employees, answer questions, create cases, and resolve issues. Workspace is a configurable service desk application that provides an integrated and intuitive user experience enabling agents to be. For the most benefit we recommend watching the Agent Chat & Advanced Work Assignment Workshop playlist in order: Agent Workspace is the command center for customer service on the Now Platform. Loading. 3. cancelComments) to get comments from text area in Developer forum yesterday. Agent Workspace is a suite of tools that provides agents, case managers, help desk professionals, and managers quick access to what they need to help answer customer. UX Page Registry record of Agent Workspace might be modified with some value on 'Parent App' field. Transform manual tasks and mundane work into digital workflows. Transform the impact, speed, and delivery of IT. Capture all install base data including location, install date, open cases, and more in a single view for increased agent efficiency. Skip to page content. Configure a page with the relevant components to create an Analytics Center. Sys ID of the record to open. The CMDB Agent Workspace plugin (com. Automated Test Framework in the Now Platform automates regression testing of customizations before deployment within and across your ServiceNow instances. The Virtual Agent Bot Integration API provides endpoints that allow users to integrate any chat interface or a bot ecosystem with the ServiceNow Virtual Agent and/or Live Agent. Explore the Agent Workspace Home TabAgent Workspace introduced in Madrid. Working with different roles associated with Agent workspace. ServiceNow commissioned research on how AI will affect the skills of the future. The component can be placed in the Workspace form using the. Known synonyms are applied. Welcome to the Now Platform Utah release! Jon Sigler. Developer Build, test, and deploy applications Documentation Find detailed information about ServiceNow products, apps, features, and releases. Use Chat Setup to configure these features: Activate or deactivate live chat (enabled by default). Skip to page content. Give service managers a complete view of their assets and teams’ tasks. Modernize with RPA and integrate modern tools enterprise-wide to increase output and business results. Workforce Optimization. Combine HRSD with other products and apps to create a powerhouse employee experience platform. CMDB-specific widgets: CMDB Health, CMDB Relationships, and CMDB Timeline. Financial Services Operations;. Modernize with RPA and integrate modern tools enterprise-wide to increase output and business results. It provides a single pane of glass for both. . The most relevant topics (based on weighting and matching. In Studio, click the Create Application File button. Using the following resource as a reference, when configuring the chat to work with Agent Workspace and trying to access the chat from the VA Chat window in Portal, you get a message in grey saying "No Chat Agent currently available" Agent Chat in Service Portal without Virtual Agent; Configure Agent Chat for Agent Workspace; CauseFeatures of Service Portal Intuitive, modular design Create and configure engaging and robust self-service experiences with a user-friendly interface. The Agent workspace is designed keeping in mind the use cases of an agent persona who would want to have access to the various tabs (sections) on a record simultaneously and the design helps reducing the need to scroll up and down constantly to do so. New List Action Button on Agent Workspace to display a Assigned to Field. The component can be placed in the Workspace form using the Contextual side panel, the value from the short description field wil be used as the search term. That is expected given the fact that Agent Workspace runs mostlyServiceNow Agent Workspace. Risk Management helps organizations to identify high-impact risks, improve risk-based decision-making, and reduce reaction time from days to minutes. Create and track milestones for projects, demands and epics with improved tools and visibility. Skip to page contentAutomate and connect anything to ServiceNow. Special characters like underscores (_) are removed. Manage business services, importance and impact tolerance, scenario analysis and self-attestation. “ServiceNow has provided frictionless ways for colleagues to handle their IT; it has removed a lot of mundane tasks and certainly made onboarding new. Click on the gearbox and enabled the options: Inbox Desktop Notifications; Conversation. Update the Happening Now container. Click Manager Workspace. With the current functionality of workspace, usersUsers might experience of getting frequent out of memory errors or browser window crashing, when using the Agent Workspace inside Chrome 32-bit browser. Alert Workspace Lists unable to auto refresh - Support and Troubleshooting - Now Support Portal. Known synonyms are applied. Navigate to All> UI Builder/UI Builder for Agent Workspace for HR case Management: 2. Design a self-service user experience with a responsive portal interface. ITSM ServiceNow User Research - Unlock Your Productivity Potential - Revolutionize Work Mgmt! in ITSM blog 06-07-2023; Need help on CI selection based on Callers value in Agent workspace in ITSM forum 06-02-2023; Custom Business Rule is not working in Service Operations Workspace. TOKYO+ UPDATE: ServiceNow has updated the product documentation for adding Agent Assist to SOW, so this guide will not be accurate for Tokyo and future versions. Service Operations Workspace Admin Console provides you a simple UI to configure the content and information that is surfaced to your agents on. Type: onLoad. In that case, Find out which view is being used for the workspace. Liberate practitioners from repetitive tasks by giving them the tools and 360-degree patient visibility they need. Now coming to the agent's side there are some configurations that need to be done on the workspace as well. Store Download certified apps and integrations that complement ServiceNow. It can be one of Default View, Workspace or a custom view. Documentation Find detailed information about ServiceNow products, apps, features, and releases. Store Download certified apps and integrations that complement ServiceNow. ml plugins. Learn More. Keep your hybrid workforce engaged and productive. Each should have appropriate targets defined, and ServiceNow Performance Analytics can be used to track and visualize your progress towards these goals. Loading. Documentation Find detailed information about ServiceNow products, apps, features, and releases. This method is only available in the client scripting environment or in a UI action on the workspace client script field. Cloud Operations Workspace. When a user views a record, they don't see the emails being displayed in the activity stream, even though the "Sent/Received Emails" is configured to be displayed on the activity stream. Give service managers a complete view of their assets and teams’ tasks. Cause. HTTP Effect is used to request items from the kb_knowledge table using Table APIs and Now Design System components to make it look attractive. Create a consumer-grade experience for patients that lets them access care or make requests from anywhere. The Incident template selected from Agent Workspace/Service Desk Workspace while creating an incident record is not appearing in the normal view of the incident (Incident viewed not from workspace). We have requirement to create a new list action button on HR Agent Workspace and when we select HR Cases from list view, upon click of that newly created button a dialog box should appear with assigned to field to select, so that the selected. panel and leave editing mode. Empower everyone with Now Assist and accelerate productivity across the enterprise. When you add the Insight Panel to the Agent Workspace, it appears in the Contextual Side Panel on the right-hand side. ServiceNow Get an introduction to the navigation of Agent Workspace with Get Started with Agent Workspace. The agent will have their workspace open and set themselves available for a queue. Streamline and manage software assets with a single-architecture SAM solution. Click the number in the Open P1 Incidents component to open a list of records. Build My First App Engine Studio ApplicationConfiguring a Workspace. IT Service Management. HTTP Effect is used to request items from the kb_knowledge table using Table APIs and Now Design System components to make it look attractive. Improve agent efficiency with a single workspace built to facilitate resolutions. In the Landing Pages related list, set the value of the Order field of the landing page that you want to set as the default to minimum. Agent Workspace is not supported to. Impact Accelerate ROI and amplify your expertise. How to get Service Operations Workspace. In Agent workspace, Add or Edit Button is not visible under the Related List for the table extended from the OOB table Steps to Reproduce 1. We are always listening to our users’ needs, and we’ll continue to implement features that build on. In the Landing Pages related list, set the value of the Order field of the landing page that you want to set as the default to minimum. "Intake" and "Triage") and the activities (e. ServiceNow Agent Workspace provides Staff a central place to manage service requests. Documentation Find detailed info about ServiceNow products, apps, features, and releases. . Keep your hybrid workforce engaged and. Back. The ServiceNow Virtual Agent improves productivity from multiple perspectives. A new tab opens showing the title of the record as the tab title. Go to UI Action resolve on table incident 3. Predictive Intelligence requires an additional. Tap into the power of the Now Platform ® and our single data model for instant insight. Service Operations Workspace. Sign in for more! There's more content available only to authenticated users. Deliver engaging experiences Simplify how your teams work using context-driven information and resources. 2 weeks ago. In Agent workspace,under Change Module 'My Approvals' is not present, this cause Change Approvals difficult to approve the Change Request Steps to Reproduce In Agent workspace - Create a Normal ChangeIn Agent workspace, while creating own custom list, on selecting reference field for example "Assignment group" it is not showing complete choice values. ServiceNow Service Operations Workspace is an essential catalyst to driving unified Service Operations strategy. The way to develop the process is with ServiceNow Process Automation Designer (PAD). As List actions are not present , we can't delete that list also from UI . HR Agent Workspace. Analyze capacity and gain a real-time view into space utilization and workplace services. Features. Hi @Jordan Bourgeoi ,. Find detailed information about ServiceNow products, apps, features, and releases. Store Download certified apps and integrations that complement. * - Support and Troubleshooting >Simone9. You can start working on Universal Request in the Agent Workspaces from one of theseServiceNow Learn more about ServiceNow products and solutions.